Refund & Returns Policy
Thank you for supporting our small business! Each item is handmade with care, and we want you to be happy with your purchase.
Returns & Exchanges
We accept returns or exchanges within 14 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging.
Non-Returnable Items
Due to the handmade and/or custom nature of our products, custom or personalised orders cannot be returned
Damaged or Faulty Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will offer a replacement or full refund.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. If approved, refunds will be processed to your original payment method within 5–7 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or incorrect. We recommend using a tracked service, as we cannot guarantee receipt of returned items.
Cancellations
Orders can be cancelled within 24 hours of purchase, unless they have already been dispatched or are custom-made.
Contact Us
If you have any questions, please contact us at:
infobellabymaria@gmail.com
Thank you for supporting Bellabymaria
